Terms of service

1. Agreement

By accessing or purchasing from the Pawtrail online store operated by Pawtrail (“we”, “us”), you agree to these Terms. If you do not agree, do not use the store.

2. Store details

Trading name: Pawtrail
Email: support@pawtrail.sg

3. Products and descriptions

We sell dog and cat accessories (walk, feeding/enrichment, grooming, travel and kits). Product images and descriptions are illustrative; colours and finishes may vary slightly. We do not make veterinary, medical or “cures anxiety” claims. Safety warnings on listings form part of the product information.

4. Fulfilment and delivery

Orders are packed and shipped from our partner warehouses overseas. Processing usually takes 1–3 business days, and total delivery to Singapore is typically 7–12 business days (indicative, not guaranteed). At launch we ship to Singapore only. See our Shipping policy for rates and details.

5. Pricing and payment

Prices are shown in SGD. We may correct obvious pricing errors and cancel affected orders (with refund). Payment is taken at checkout via Shopify-supported methods.

6. Orders

We may refuse or cancel an order for suspected fraud, stock unavailability, or events outside our reasonable control. If we cancel, we refund amounts paid for the cancelled items. If you ask us to cancel an order before we have processed it for shipment, we refund the full amount, including shipping, to your original payment method. You may also ask us to update the shipping address in that same window. Once the order has been processed or shipped, we cannot change the address, and we do not offer change-of-mind cancellation.

7. Shipping

Shipping terms are set out in our Shipping policy. You must provide an accurate delivery address for carriers.

8. Returns and consumer law

Our Returns policy applies. Nothing in these Terms excludes, restricts or modifies any consumer right under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) / related lemon-law style remedies that cannot lawfully be excluded. Where liability can be limited by law, we limit it to resupply of the goods or payment of the cost of resupply, to the extent permitted.

9. Acceptable use

You must not misuse the site (harmful scraping, card testing, abusive chargebacks without basis, or unlawful review content).

10. Intellectual property

Store content (logos, copy, arranged photography we commission) is owned by us or licensed to us. Product photos remain subject to their licences / Shopify import terms.

11. Limitation of liability

To the extent permitted by law (and without limiting non-excludable consumer rights), we are not liable for indirect or consequential loss, or delays caused by carriers, customs or events outside reasonable control. Our total liability for a claim relating to an order is limited to the amount you paid for that order, except where non-excludable law requires otherwise.

12. Privacy

Personal data is handled as described in our Privacy policy (Singapore PDPA).

13. Governing law

These Terms are governed by the laws of Singapore. Subject to any non-excludable consumer rights, the courts of Singapore have jurisdiction over disputes arising from these Terms or your use of the store.