Shipping policy

Where we ship

Singapore — we ship to Singapore addresses only at launch (prices in SGD).
Other countries are not offered at this time.

How orders are fulfilled

Orders are packed and shipped from our partner warehouses overseas. Processing usually takes 1–3 business days, and total delivery to Singapore is typically 7–12 business days. That total is an indicative estimate, not a guaranteed delivery date.

Singapore shipping rates (checkout)

S$0.00 – S$48.99 merchandise subtotal after product discounts: S$4.90 flat shipping
S$49.00 or more: Free shipping (S$0)

At exactly S$49.00, shipping is free.
The threshold is your merchandise subtotal after any product discounts, before shipping. A discount that takes your cart under S$49.00 means the S$4.90 fee applies.
The S$4.90 shipping fee is a fixed shipping rate — it is not reduced by product or order discounts.
We do not use a separate “free shipping” discount code for this rule; free shipping is offered as a S$0 rate when you meet the threshold.

Tracking

When a tracking number is available, we pass it through to your Shopify order status page and confirmation emails.

Delays and lost parcels

Contact support@pawtrail.sg with your order number if tracking stalls for several days past the estimate above. Remedies follow our Returns policy and Singapore consumer law (including the Consumer Protection (Fair Trading) Act).